Privacy policy

GenkiStuff is a trading card and collectibles shop in Lakewood, CA, run by Genki Stuff Inc.(“we”, “us”). This policy covers genkistuff.com and the Genki TCG app. They share one account, so one policy covers both.

• Your account. Your email address and display name, and your password, which we store only in scrambled (hashed) form so no one can read it. If you sign in with Discord, Google or Apple, we receive the account ID, name, email address and profile picture that service shares. Apple may give us a private relay address instead of your real email.
• Play. The events you enter, your match results, standings and ratings.
• Store credit and orders. Your credit balance and its history, and for each order: what you bought, the prices, the sales tax, how you paid (card, store credit or both), your pickup code and the order's status.
• Payments. Card payments are processed by Stripe. Your card number goes straight to Stripe and never reaches our servers. We receive whether the payment succeeded and the amount.
• Technical information. Your IP address, which we use to stop abuse such as repeated login attempts and which can appear in our error reports; basic device information for signed-in sessions; notification tokens if you allow app notifications; and error reports when something breaks.

Cookies. We only use the cookies that keep you signed in. Your shopping cart is kept in your browser tab's own storage and is cleared when you close the tab. We don't use advertising or analytics cookies, and we don't use tracking pixels.

• To run your account, events, standings and store credit.
• To take your order, get it ready, and hand it over when you pick it up.
• To take payments, give refunds and keep an accurate store-credit record.
• To work out and report sales tax. Because every order is picked up at the shop, the tax is calculated for the shop's address. We don't send your address anywhere for this.
• To send the emails you need: password resets, and messages about your orders (received, and ready for pickup). We don't send marketing email.
• To keep the service secure and to find and fix problems.

We use a small number of companies to run the service. They handle data only to do that job for us:

• Stripe: card payments, refunds and sales-tax calculation
• Resend: sending our emails
• Railway: the servers and database behind your account and orders
• Vercel: hosting genkistuff.com
• Sentry: error reports, so we can fix problems
• Cloudinary: storing profile pictures
• Expo: delivering app notifications
• Discord, Google and Apple: only if you choose to sign in with them

Other players can see your display name and your event results and standings. That's part of playing in events.

We don't sell your personal information, and we don't share it with anyone for their marketing or for advertising. We may disclose information if the law requires it, or to protect people's safety or our rights. If the business is ever sold, your information would pass to the new owner under this policy.

We keep your account information for as long as your account is open.

When you delete your account, we remove your personal details. We keep event results in anonymous form, so past standings stay correct. We also keep order, payment and store-credit records for as long as tax and accounting rules require. In California that's generally at least four years.

• You can see and change your details in your account.
• You can delete your account in the Genki TCG app (Settings, then Delete Account), or ask us to delete it. If you have an order that hasn't been picked up yet, or credit held for a checkout, we'll settle that first.
• You can ask us what information we hold about you, or ask us to correct it.
• You can turn off app notifications at any time in your phone's settings.

California residents. We don't share personal information with other companies for their own direct marketing. We don't track you across other websites, so browser “Do Not Track” signals don't change anything we do.

Accounts are for people aged 13 and over. If you're between 13 and 18, please have a parent or guardian's permission. We don't knowingly collect information from children under 13. If you think a child under 13 has given us information, contact us and we'll delete it.

Everything travels over encrypted connections (HTTPS). Passwords are stored only in hashed form. Sign-in sessions are held in secure cookies that page scripts can't read, and card details are handled only by Stripe. No system is perfectly secure, but we take care to protect your information.

If we change this policy, we'll update the date at the top of this page. For significant changes we'll also let you know on the site or in the app. See also our terms of sale and refund policy.

Genki Stuff Inc. (GenkiStuff)
5528 Del Amo Blvd, Lakewood, CA 90713
Phone: (562) 425-4350

Or ask at the counter; we're happy to help in person.