Refund policy

• Not available at pickup: if an item isn't on the shelf when we get your order ready, we refund that item and its sales tax.
• Not collected in time: if you don't collect within 7 days, we cancel the order and refund it in full.
• You cancel before pickup: we refund it in full.
• We cancel: for example because of a listing mistake. We refund it in full.
• Wrong or damaged item: tell us at the counter during pickup and we'll put it right with a replacement or a refund.

Please check your items at the counter. Once you've collected an order, we can't take it back. Singles, sealed product and graded cards can't be resold with confidence once they've left the shop.

A refund goes back the way you paid:

• Card: back to the same card. It usually shows up within 5 to 10 business days, depending on your bank.
• Store credit: back to your store credit straight away.
• Both: each gets back its own share, in the same proportion you paid.

The sales tax you paid on refunded items comes back with them.

If there's a problem with an order, please contact us before disputing the charge with your bank. We can usually sort it out the same day, which is much faster than a chargeback. See our terms of sale for how ordering and pickup work.

Genki Stuff Inc. (GenkiStuff)
5528 Del Amo Blvd, Lakewood, CA 90713
Phone: (562) 425-4350

Or ask at the counter; we're happy to help in person.