Terms of sale

Orders on genkistuff.com are sold by Genki Stuff Inc. (GenkiStuff), 5528 Del Amo Blvd, Lakewood, CA 90713. Placing an order means you agree to these terms.

We don't ship. Every order is collected in person at the shop during opening hours (Open daily · 11 AM–12 AM).

• Your order is placed when your payment goes through. We'll email you a confirmation with your pickup code.
• Online, you can order one of each item per order. While you're paying, the item is held for you, so nobody else can buy it at the same time.
• Our stock is counted by hand. If an item turns out not to be on the shelf when we get your order ready, we refund it in full, including its sales tax (see refund policy).
• If a listing has an obvious mistake, such as a wrong price or the wrong item, we may cancel that order and refund you in full.

• Prices are in US dollars.
• California sales tax is added at checkout. Because you pick up at the shop, it's calculated for the shop's address in Lakewood, CA.
• You can pay by card, with store credit, or with both. Card payments are processed securely by Stripe, and your card details never reach our servers.
• Store credit counts as payment and is applied after tax, in whole dollars. Anything left over goes on your card. A card charge must be at least $0.50, so checkout may use slightly less credit to keep the card amount above that, and it tells you when it does.

• We'll email you when your order is ready. Bring your pickup code to the counter.
• Please check your items at the counter before you leave.
• Collect your order within 7 days of placing it. After that, we cancel the order and refund you in full, and the items go back on sale.

Changed your mind before pickup? Contact us or tell us at the counter, and we'll cancel the order and refund you in full.

Once you've collected your order, the sale is final. If we hand you the wrong item or a damaged one, tell us at the counter during pickup and we'll put it right. Full details are in our refund policy.

Graded cards are described using the grading company's grade and certificate number. The grade comes from that company, not from us.

These terms are governed by the laws of California. Nothing in them limits any rights you have by law. Our privacy policy explains how we handle your information.

Genki Stuff Inc. (GenkiStuff)
5528 Del Amo Blvd, Lakewood, CA 90713
Phone: (562) 425-4350

Or ask at the counter; we're happy to help in person.